Terms & Conditions

Introduction

These Terms and Conditions (“Terms”) apply when you enquire about, book, or use travel services arranged by Tropisch Tours and Travel (“we”, “us”, or “our”), a travel agency based in Nairobi, Kenya. By confirming a booking or making payment, you agree to these Terms on behalf of yourself and all travellers named on the booking.

These Terms are intended as a general guide. Specific booking conditions, cancellation policies, and payment schedules may also be set out in your quotation, invoice, or booking confirmation and will apply where stated.

Bookings and quotations

Quotations and itineraries are subject to availability at the time of booking. A booking is confirmed only when we issue written confirmation and any required deposit or payment has been received, unless otherwise agreed in writing.

Prices are based on the information provided at the time of quotation, including travel dates, group size, accommodation category, and inclusions listed. Changes to these details may affect the final price.

Deposits and payment

We may require a deposit to secure your booking, with the balance due by a date specified in your booking confirmation. Payment methods and currency will be confirmed at the time of booking.

Failure to pay any amount by the due date may result in cancellation of your booking and forfeiture of any deposit paid, subject to the cancellation terms below.

Cancellations and refunds

Cancellation terms vary depending on the services booked and the policies of lodges, airlines, and other suppliers involved in your trip. Your booking confirmation or invoice will state the applicable cancellation charges where possible.

If you need to cancel or amend a booking, please contact us as soon as possible. Refunds, where applicable, may be subject to deductions for non-refundable supplier costs and administrative fees.

Changes to your itinerary

We will make reasonable efforts to deliver the itinerary as confirmed. However, safaris and travel in Kenya and East Africa may be affected by weather, road conditions, park regulations, supplier availability, or other factors beyond our control.

We reserve the right to substitute comparable services or adjust timings where necessary. Significant changes will be communicated to you as promptly as practicable.

Your responsibilities

You are responsible for ensuring that all travellers hold valid passports, visas, vaccinations, and any other documents required for travel. We can provide general guidance, but it is your responsibility to verify entry and health requirements with the relevant authorities.

You must comply with local laws, park rules, lodge policies, and instructions from guides and drivers during your trip. We are not responsible for costs or losses arising from failure to meet these requirements.

Travel insurance

We strongly recommend that all travellers obtain comprehensive travel insurance covering medical expenses, cancellation, personal belongings, and activities included in your itinerary. Travel insurance is not included unless explicitly stated in your booking confirmation.

Third-party suppliers

Many services in your itinerary — including accommodation, transport, flights, and activities — are provided by independent third parties. While we select reputable partners, we act as an agent arranging those services on your behalf and are not liable for acts, omissions, or failures of third-party suppliers beyond our reasonable control.

Limitation of liability

To the fullest extent permitted by applicable law, our liability for any loss, damage, injury, or delay arising from your booking or travel arrangements is limited to the amount paid to us for the affected services, except where liability cannot be excluded by law.

We are not liable for indirect or consequential losses, including loss of enjoyment, missed connections, or expenses arising from events outside our reasonable control.

Complaints

If you experience a problem during your trip, please inform us or your guide as soon as possible so we can try to resolve it promptly. Formal complaints should be submitted in writing within a reasonable period after your return, including relevant booking details and supporting information.

Governing law

These Terms are governed by the laws of Kenya. Any dispute arising from or relating to these Terms or your booking shall be subject to the exclusive jurisdiction of the courts of Kenya, unless otherwise required by mandatory consumer protection laws.

Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the bottom of this page will reflect any changes. Continued use of our website or services after an update constitutes acceptance of the revised Terms.

Contact

For questions about these Terms or your booking, contact:
Tropisch Tours and Travel
Hazina Towers, 19th Floor
Nairobi, Kenya
tropischtours@gmail.com
+254 703 112 833

Last updated: 3 July 2026