Privacy Policy

Who we are

Tropisch Tours & Travel (“we”, “us”, or “our”) is a premier global travel management company headquartered in Nairobi, Kenya. We arrange bespoke safaris, international tour packages, tailor-made global itineraries, and comprehensive corporate and leisure travel services across Africa and worldwide.

For privacy-related questions, contact us at tropischtours@gmail.com or +254 703 112 833.

Information we collect

We may collect personal information when you:

• Submit an enquiry through our website contact form
• Email or call us to plan a safari or travel package
• Request a quote, booking, or custom itinerary

This may include your name, email address, phone number, travel dates, group size, destination preferences, and any other details you choose to share with us.

How we use your information

We use your information to:

• Respond to your enquiries and provide travel advice
• Prepare quotes, itineraries, and booking arrangements
• Coordinate services with lodges, transport providers, and other partners involved in your trip
• Communicate with you about your booking before, during, and after travel
• Improve our services and website experience

Sharing your information

We do not sell your personal information. We may share relevant details with trusted third parties only when necessary to deliver your travel arrangements, such as hotels, safari lodges, airlines, ground transport operators, and activity providers. These partners are expected to handle your information responsibly and only for the purpose of fulfilling your booking.

Website and cookies

Our website is a static information site. We do not use advertising trackers or third-party analytics cookies at this time. Your browser may store standard technical information (such as cache files) when you visit our pages. If we introduce analytics or booking tools in future, we will update this policy accordingly.

Data retention

We keep enquiry and booking records for as long as needed to manage your travel arrangements, meet legal or accounting requirements, and maintain a reasonable business record. When information is no longer required, we take steps to delete or anonymise it.

Your rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing. To make a request, contact us using the details above and we will respond within a reasonable timeframe.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the bottom of this page will reflect any changes. Continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact

Tropisch Tours & Travel
Hazina Towers, 19th Floor
Nairobi, Kenya
tropischtours@gmail.com
+254 703 112 833

Last updated: 3 July 2026